Privacy
Privacy Policy
This policy explains what personal information I collect when you use this website or contact me, why I collect it, how I look after it, and the rights you have over it. I have written it in plain English.
Who I am
This website, axiomwi.co.uk, is run by Axiom Warehouse Improvement Ltd ("AWI", "I", "me", "my"), a warehouse operations consultancy working with UK businesses. For UK GDPR and the Data Protection Act 2018, AWI is the data controller for personal information you give me.
| Detail | Information |
|---|---|
| Registered company name | Axiom Warehouse Improvement Ltd |
| Company number | 17300486 (registered in England and Wales) |
| Registered office | 5 Fairwyns Court, 46 Albion Road, Sutton, SM2 5FH |
| ICO registration number | ZC266592 |
| Contact for privacy matters | nk@axiomwi.co.uk |
| VAT number | 525 3597 76 |
What personal information I collect
I only collect information you choose to give me, plus basic technical data about how the site is used. I do not buy data, scrape data or collect information about you from third parties.
| Information | How I collect it |
|---|---|
| Contact details (name, email, phone, job title, company) | When you email me, use the booking form on this website, or speak to me at a visit or event |
| Information about your operation (site, stock, processes, challenges) | When you describe your warehouse or business in an enquiry, call or email, or share data during an engagement |
| Engagement records (quotes, contracts, invoices, reports I produce for you) | When you become a client |
| Email and message correspondence | When you email or message me |
| Technical data (IP address, browser, device, pages visited) | Standard server logs kept by the website host. This website does not use tracking or analytics cookies |
| Payment details | Payments are made by bank transfer. I do not store card details on this website |
During a client engagement I may see operational data such as stock records, SKU and location data, and system exports. I treat this as confidential. It is usually about products and processes rather than people, but if it includes personal data (for example, employee names on timesheets), I handle it under your instructions and a written agreement where needed.
Why I use it, and my lawful basis
UK GDPR says I need a lawful reason to use your information. These are the ones I rely on.
| What I do | Lawful basis |
|---|---|
| Reply to your enquiry, prepare a quote, arrange a visit | Legitimate interests: running my business and giving you a reply. I may also be taking steps at your request before a contract |
| Deliver a service, send reports, schedule work, invoice you | Performance of a contract |
| Keep invoices, contracts and accounting records | Legal obligation (UK tax and company law) |
| Send you news or marketing emails | Consent. I will only do this if you ask me to, and you can withdraw at any time |
| Contact a business about its warehouse operation (business-to-business outreach) | Legitimate interests. You can ask me to stop at any time and I will |
| Protect the site and my systems | Legitimate interests |
I do not use your information for automated decision-making or profiling.
Who I share it with
I do not sell or rent your personal information. I share it only with service providers that help me run the business, and only as far as needed.
| Provider | Used for |
|---|---|
| Netlify | Hosting this website and receiving the booking form |
| Google Workspace | Sending and receiving email |
| Sage | Invoicing and company accounts |
I may also have to disclose information if the law requires it, for example to HMRC, a court or the Information Commissioner's Office (ICO).
International transfers
Some providers above are based outside the UK, or store data there. Where that happens, I rely on a recognised safeguard under UK GDPR, such as an adequacy decision, the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
How long I keep it
| Information | Kept for |
|---|---|
| Enquiries that do not become a contract | 90 days from the last meaningful contact, then deleted |
| Client records (contracts, quotes, invoices, reports) | 6 years from the end of the engagement, for tax and accounting law |
| Client operational data supplied for analysis | Until the engagement ends, then returned or securely deleted within 90 days unless we agree otherwise in writing |
| Marketing consent records | Until you withdraw consent |
How I protect it
I use reputable providers, strong passwords and two-factor authentication on my email and devices, and I limit access to myself. No system is completely secure. If a breach put your rights at risk, I would tell you and the ICO within the 72 hours UK GDPR requires.
Your rights
You can email nk@axiomwi.co.uk to use any of these rights. I aim to reply within one month and do not charge, except in rare cases where requests are clearly excessive.
- Access: ask for a copy of the information I hold about you
- Rectification: ask me to correct anything inaccurate
- Erasure: ask me to delete your information, subject to records I must keep by law
- Restriction: ask me to limit how I use it
- Portability: ask for your information in a transferable format
- Objection: object to my use of your information, including for outreach
- Withdraw consent: where I rely on consent, you can withdraw it at any time
Complaints
Please contact me first so I can put things right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Children
My services are for UK businesses. I do not knowingly collect information from anyone under 18, and I will delete it if I find I have.
Cookies
This website does not use tracking or analytics cookies. It only remembers whether you chose the light or dark display, and that choice stays in your browser.
Changes to this policy
I may update this policy from time to time. The date at the top shows the latest change, and I will tell current clients about material changes.
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